We were created 14 years ago to help support Researcher's work. PIs (Principle Investigators) would work for months on a multi-million dollar proposal and did not want to hand it over to just anyone. It was, after all, their life's work.
As years passed, we developed one-on-one systems and support tools such as our Professor Publisher Program, designed to create educational and training materials. We began offering more options such as banners and custom designs, to help support conferences and business start ups that often developed from many of these Research Projects.
Eventually, we separated from the University and opened our services to the community at large. Although PIs loved the high level of partnering and support, entrepreneurs and educators really enjoyed our personal and professional services as well.
Many found great value in the ability to enhance what they do without having to bring their work to a dead stop. They maintained their best while we worked on the projects that really slowed them down. We became part of their team.
When it was time to grow, we resisted the path most shops take; to grow physically by adding more space and more equipment. They invest in hardware that anyone off the streets can operate, thus growing with equipment and not personnel. However, we have chosen to stay energized and dynamic by investing in people.
Our system is one of the hardest for employees to master. It takes months for a new employee to become trained, where at most shops months makes you the "veteran".
Often, when new clients visit us, they say "I thought you would be bigger...". Our reputation and our staff make us big. Retaining and developing skilled people keeps us dynamic.